Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
It’s no secret that PR professionals spend a great deal of time developing thought leadership opportunities for clients. As a result, we’re often left with an abundance of ideas and content. However, things don’t always go according to plan, and we’re often left with these questions:
- How do we ensure content reaches the right audiences?
- How can we capitalize on opportunities available for powerful thought leadership bylines?
- What should we do when journalists don’t bite on a compelling proactive pitch?
To address questions like these, PR professionals should follow the four R’s – repurpose, reshare, reformat and rethink. These four strategies will help ensure that you maximize developed content and deliver results for your clients.
Repurpose content for other outlets
If you have a client with active blog content, repurposing that content for earned media placements is a great way to reach new audiences. Many outlets accept syndicated content, and there are several benefits to repurposing a client’s content, including enhanced visibility, increased website traffic and a reinforced thought leadership stance.
However, if you choose to syndicate content, it must match the audience of the outlets you pitch. For example, if you secure a placement with a business publication, but your target audience works in human resources, your content won’t reach the right people. As a result, even though you earned a syndicated placement, the content won’t connect with readers, which weakens its impact and the success of the article.
This is why you should always research publications before you pitch as it ensures you’re offering syndicated content to the right places, creating a lasting impact that can improve visibility, audience reach and website traffic.
Reshare thought leadership content as digital newsletters
It’s likely that customers haven’t seen all of a client’s earned media placements. However, it’s still essential that clients maximize the content and offer multiple opportunities for customers to read it. Resharing byline placements in a digital newsletter is an excellent way for already-developed content to reach new eyes.
Newsletters can be a powerful content-sharing source. Eighty-one percent of B2B marketers say their most-used form of content marketing is email newsletters, as the content is delivered directly to customers. However, clients should ensure they’re strategic with their newsletters. Recent research shows audiences are more likely to open emails and click through if they receive fewer than five newsletters a week.
By leveraging newsletters, clients can reinforce thought leadership positioning and strengthen relationships with current customers who may not be active on other platforms like social media or blogs.
Reformat content for social media
If you’re struggling to come up with creative social media copy and content ideas, revisiting already-developed content is a great place to start. By leveraging previous articles, blogs and newsletters, PR professionals can save time typically spent brainstorming social media concepts. In fact, 82% of social media marketers say they reuse content across social media channels.
For example:
- Twitter: Turn a thought leadership idea from a pitch or article into a thoughtful tweet. This will not only strengthen a company’s position on a specific topic, but it will reinforce the client as an industry thought leader in an easily digestible and shareable way. Don’t forget to throw in a compelling hashtag, as tweets with hashtags get 100% more engagement!
- Facebook: Turn a list of thought-provoking findings from an already-developed article or pitch into a Facebook post. This will help boost engagement and replies on the platform while providing followers with content they may have missed.
- TikTok and Instagram: Take an article, blog post or proactive pitch and develop a TikTok or Instagram video that highlights the main findings. For example, PR professionals can research the latest viral dance trends and incorporate the most critical points from a thought leadership piece into a routine. This allows companies to reach a broader audience and create a new way for followers to engage with content.
Rethink proactive pitches as thought leadership content
According to a recent survey, 48% of journalists receive between 1-5 pitches daily, and 13% get over 20 per day. As a result, proactive pitching doesn’t always get the responses you were aiming for. However, PR professionals shouldn’t get discouraged or simply move on. Instead, get creative. In what other ways might the content elevate the client?
A staggering 71% of industry decision-makers say that less than half of the thought leadership content they consume gives them valuable insights. This leaves a significant gap that PR professionals can fill with compelling, already-developed content and ideas.
If a proactive pitch campaign isn’t delivering the anticipated results, consider developing the pitch into an article for the client’s website, blog, social media and newsletters. The valuable information is still shared with target audiences and industry decision-makers, reinforcing the client’s stance as an influential thought leader in their respected industry.
This is important: 65% of audiences say thought leadership significantly improved their perception of a company. So, the next time a proactive pitch campaign doesn’t go as planned, consider how the content can be repackaged to position your client as an influential thought leader.
The four R’s
These are just a few ways PR professionals can capitalize on already-developed content and deliver results for clients. When campaigns don’t go as planned or you’re up to your ears in content, just remember the four R’s – repurpose, reshare, reformat and rethink – and put together a strategy that supports a client’s goals and reinforces them as a powerful industry thought leader.
The Public Relations Network (PRN) recently welcomed Tokyo-based Custom Media into its network of international PR agencies. Communiqué PR has been a member of PRN for 10 years. During that time its clients have benefited from in-country PR expertise around the world. We are thrilled to now have a top-notch PR team in Japan we can partner with on behalf of our clients.
Custom Media is an award-winning bilingual, digital integrated marketing, content-creation and strategic communications agency that offers its services to clients that range from luxury real estate and major hotels in Japan to prominent consumer brands, educational institutions and B2B SaaS companies.
Over the past years, Communique PR has worked with PRN member agencies on behalf of a number of clients including BitTitan, Delta-Q, Interroll and others. It has been valuable and cost-effective for our clients to have access to like-minded, boutique firms in specific countries to help execute one-off projects or ongoing campaigns.
Given the importance of the Japanese market for many of our clients, we are excited Custom Media CEO Robert Heldt, and his experienced team of PR and marketing professionals are now part of PRN.
Read more about it on PRN’s blog here: Tokyo-based PR agency, Custom Media, joins Public Relations Network.
Image provided by Acumatica/Joe Gibbs Racing
Recently, our client Acumatica announced it was headed back to the race track through another sponsorship. The cloud ERP provider sponsored Joe Gibbs Racing‘s (JGR) No. 11 Toyota Camry TRD, piloted by Denny Hamlin in the NASCAR Cup Series race at Kansas Speedway on Sept. 11.
JGR is a top-performing American professional stock car racing organization that has amassed five Cup Series championships since 2000. Throughout the 2022 season, JGR has established itself as an elite NASCAR racing team, with three drivers qualifying for the NASCAR Cup Series Playoffs. Hamlin’s list of career accomplishments is impressive, placing him among the sport’s greatest drivers of all time. He is a three-time Daytona 500 winner, 48-time Cup Series winner, and 15-time NASCAR Playoffs qualifier. Hamlin earned the title of Rookie of the Year in 2006 and is the longest-tenured driver at JGR.
Of the sponsorship, Acumatica CEO John Case said, “We’re honored to be associated with championship teams like Joe Gibbs Racing and prominent drivers like Denny Hamlin, who are known for their impressive performances on the racetrack. Performance is a value that’s central to our mission. We empower businesses with our high-performance solutions that adapt to today’s evolving market demands. Our sponsorship allows us to connect NASCAR’s fan base with competitive, cutting-edge technologies.”
Joe Gibbs, owner of JGR, said Acumatica is “an ideal sponsor for JGR given our shared commitment to performance and teamwork. We look forward to having them join us in Kansas and building what will surely become a winning relationship.”
See the full announcement here: Acumatica Sponsors Distinguished NASCAR Team in its Race to the Finish Line at Kansas Speedway
The exciting announcement has resulted the below coverage and social media buzz.
Congrats to the Acumatica team for this exciting announcement and to Denny Hamlin on the second-place finish!
Editorial Coverage
- Sports Illustrated – FanNation, What Drivers Said: NASCAR Cup at Kansas — plus race highlights in under 3 minutes!, 9/11/22
- NASCAR, What to Watch: 2022 Kansas Speedway playoff race, 9/10/22
- Kickin’ the Tires, Christopher Bell Looking To Continue Moving Through NASCAR Playoffs, 9/10/22
- Speedway Digest, Toyota NCS Kansas Quotes — Denny Hamlin, 9/10/22
- GeekWire newsletter, “Washington state and tech giants embrace ‘Swiss Army Knife’ of clean energy”, 8/31/22 – online link not available
- SpeedSport, Acumatica to Sponsor Hamlin at Kansas, 8/31/22
- MotorMouth, ACUMATICA TO SPONSOR HAMLIN AT KANSAS, 8/31/22
- Speedway Digest, Acumatica to Sponsor Denny Hamlin, No 11 Team at Kansas Speedway, 8/31/22
- TobyChristie.com, Denny Hamlin, Joe Gibbs Racing Secure New Sponsor Acumatica For Kansas, 8/31/22
- Heavy, Denny Hamlin Debuting New Primary Sponsor During NASCAR Playoffs, 8/31/22
- AutoRacing1, NASCAR: Acumatica To Sponsor Denny Hamlin, No. 11 Team At Kansas Speedway, 8/31/22
- Techno Trenz, Denny Hamlin’s New Primary Sponsor Debuts During NASCAR Playoffs, 8/31/22
- USA News, Denny Hamlin is the new main sponsor for the first time during the playoffs, 8/31/22
- Sportriot, Acumatica to Sponsor Denny Hamlin at Kansas Speedway, 9/1/22
- ERP Today, Acumatica sponsors NASCAR team, 9/1/22
- NOTI Deportes, Denny Hamlin, Joe Gibbs Racing aseguran nuevo patrocinador Acumatica para Kansas, 9/2/22
Social Media Buzz
Quick pit stop! @dennyhamlin @JoeGibbsRacing #NASCARPlayoffs pic.twitter.com/tehjNxgbah
— Acumatica (@Acumatica) September 11, 2022
𝗥𝗔𝗖𝗘 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 from @kansasspeedway (unofficial)@dennyhamlin P2@CBellRacing P3@MartinTruex_Jr P5@KyleBusch P26 pic.twitter.com/oVLTjDpUpF
— Joe Gibbs Racing (@JoeGibbsRacing) September 11, 2022
New digs for @dennyhamlin @Acumatica pic.twitter.com/kahnK4gry3
— Joe Gibbs Racing (@JoeGibbsRacing) September 10, 2022
Insights from Greg Hoffman’s “Emotion by Design: Creative Leadership Lessons from a Life at Nike”
There is no corporate branding more recognizable than Nike’s. The iconic swoosh. “Just Do It.” The eye-catching orange boxes. For decades, Nike has led the way in innovative consumer marketing. Highlights include:
- Michael Jordan’s “Wings” poster, showcasing the superstar’s impressive wingspan
- Colin Kaepernick’s “Believe in Something” ad, addressing Kaepernick’s sacrifices for civil rights
- The “Find Your Greatness” campaign, proving that everyone is capable of greatness
How does Nike do it? What goes into developing these unforgettable marketing campaigns? That’s what former Chief Marketing Officer Greg Hoffman sets out to answer in his book, “Emotion by Design: Creative Leadership Lessons from a Life at Nike.”
Marketing may seem like a different ball game than public relations, but Hoffman’s book provides lessons for all communicators. Everyone is capable of greatness, and everyone is capable of creativity.
“Emotion by Design” delves into Hoffman’s journey at Nike and the insight he gained developing initiatives such as “The Last Game,” “Crossbar” and “The Man Who Kept Running.” If you haven’t seen these, I recommend you head to YouTube ASAP.
Hoffman’s central message is that we are all capable of using creativity and empathy to forge meaningful relationships with our audiences. According to Hoffman, “a brand gains a competitive advantage through its ability to construct powerful emotional bonds with its consumers.”
While I wish I could discuss the entire book in detail, I’ll have to settle for sharing seven key takeaways from Hoffman’s “playbook for unleashing creativity.”
1: Creativity is a Team Sport
No one can go it alone. Even athletes like Serena Williams and Tiger Woods have teams of people helping them succeed. Organizations should collaborate with a diverse range of voices to create meaningful messaging. Communicators, too, should seek new experiences to understand the world.
2: Never Play it Safe, Play to Win
Taking risks is vital. While the status quo may keep things straightforward, taking “big, innovative swings” in the idea department is how you lead the pack. Develop a working environment that fosters creativity and free-thinking, and you’ll be surprised at what your team can develop.
3: Game Face for Greatness
Consistent branding allows organizations to remain salient to stakeholders. Organizations and the people who communicate for them should focus on creating strong, stylistic and layered branding to draw in audiences and keep them hooked. Not everyone can have the global recognizability of “Just Do It,” but your target audience should know who you are and what you stand for.
4: Dare to be Remembered
Communicate authentically and openly. Audiences want to feel connected to an organization, and we can do that by sharing ourselves in our communications. Be relatable. Listen to your stakeholders. When an organization has a deep understanding of the lives of its customers, it is better able to serve them. Hoffman says, “worry less about how people feel about us and more about how we make them feel about themselves.”
5: Don’t Chase Cool
In a media landscape ruled by a constant stream of TikTok trends, be an individual. Hold tight to what makes your organization unique, then find ways to merge your message with “cultural currents” like art, music and even sports. A successful organization can remain relevant in the face of changing culture while also staying authentic.
6: Spark a Movement
Be “audacious” in the pursuit of communicating with stakeholders. You don’t need to be at the forefront of a social justice initiative to create a movement. You can listen to stakeholders and give them a sense of community and empowerment. We all want to be part of something bigger.
7: Close the Distance
Prepare to be uncomfortable. Organizations should take time to understand their stakeholders and their needs. Ask questions, listen to feedback and improve. Serving your stakeholders means including them in decisions. Organizations should also empower workers to provide diverse perspectives during decision making. Bringing together the perspectives of employees and customers allows an organization to communicate a more well-rounded message.
Hoffman’s book is a must-read for all creatives, from public relations to graphic design. Not only do you get a glimpse into the inner workings of Nike’s marketing operations (like how they got Kevin Hart on a treadmill in the middle of LA traffic), but you also get to learn how to merge empathy and creativity into your work environment. Once you and your team can do this, the possibilities for greatness are unlimited.
The COVID-19 pandemic and increased popularity of remote work have put professional coaching and employee development on the back burner. Employees need performance feedback now more than ever. As workers look for ways to improve, it is essential for them to maximize the impact of feedback.
Here are five best practices when practicing internalizing feedback.
Explicitly seek feedback. The first step in utilizing feedback is securing it; the best way to start receiving feedback is to seek it proactively. Asking your colleagues “what can I do better?” opens a dialogue for ways to improve your work.
Sixty percent of employees report that they want feedback on a daily or weekly basis. However, you should ask for the feedback you need. Communicating that you are open to feedback sets the expectation that you are committed to growth. Feedback is the foundation of development, and actively seeking feedback can help to build that foundation.
Create a master document of common feedback. We often find ourselves making the same mistakes out of habit. To become more aware of these patterns, consider building a master document of feedback you’ve received to track areas in which you could improve.
Before sharing a project with a manager, review this document to address mistakes you tend to repeat. Seeing feedback in your own words can help better translate the feedback into action items in a way that makes the most sense to you.
Ask specific follow-up questions. If you receive a piece of feedback and you aren’t certain about the best way to address it, ask follow-up questions. Requesting clarification or additional guidance shows that you are coachable. Asking these questions helps ensure expectations for your development are clear.
Give yourself credit for compliments. Feedback isn’t always negative. Often, it takes the form of praise or positive reinforcement. When you receive compliments, be gracious and allow yourself to feel good about your improvement. Instead of deflecting the compliments, learn to absorb them. Celebrating your progress helps prevent burnout and provides an incentive to continue growing.
Invest time in a mentor-mentee relationship. Developing a relationship with an individual dedicated to providing professional advice is highly beneficial. With a mentor-mentee relationship, you have an accountability partner who offers constructive criticism, encouragement and guidance based on their personal experiences. However, be sure to show your mentor that you value their time and counsel by being the best mentee you can be.
Take advantage of a mentor by scheduling regular check-ins. In these meetings you can openly discuss your performance, ask pressing questions and volunteer for more challenging work.
As a professional, you should always be looking to invest in your development. This often happens through the internalization and application of feedback from colleagues, mentors and managers. Using feedback intentionally helps you take control of your development and demonstrate your commitment to improving.
It’s incredible to see how many publications today focus on diversity, equity and inclusion.
While I haven’t done a comprehensive review of mid-1990s or 2000s content, I don’t remember past editors and reporters consistently covering these workplace issues. Today, however, a wide range of outlets are interested in writing about this subject, often to educate leaders, managers, and individuals on how their behavior can impact culture, tenure, recruiting and more.
Consider Harvard Business Review. Their first online menu tab is devoted to diversity. HBR features this content before anything else, including the latest news, its magazine and podcast content, online store and other highlighted sections.
They also regularly cover diversity in HBR magazine. For example, my September-October 2022 issue arrived yesterday with a feature on dismantling systematic inequities via authentic personal relationships, which I’m looking forward to reading.
I’m also very proud of our work with Kantola Training Solutions, a company committed to improving workplaces for everyone through its engaging and innovative online training solutions. More than 15,000 organizations have turned to Kantola for help.
In addition to providing excellent training, Kantola produces valuable content on topics such as understanding and addressing microaggressions, reshaping the employee experience, making the hybrid meeting more inclusive and a range of other thought-provoking topics.
Just take a look at the complete list of 2022 articles below:
- Talent Management, Understand and address microaggressions in the workplace, January 07, 2022
- HR.com, HR Trends for 2022 and Beyond, January 27, 2022
- HR.com, Talent Scarcity And Turnover: What’s The Solution?, February 17, 2022
- HR.com, Exclusive Interview with Sarah Rowell, CEO, Kantola Training Solutions, March 15, 2022
- HR.com, Storytelling and Inclusivity: The Power to Learn and Connect, March 16, 2022
- Risk Management Magazine, How to Strengthen Harassment Training and Improve Workplace Culture, April 01, 2022
- Training Magazine, Bystander Intervention: Culture Change Through Harassment Prevention, April 14, 2022
- Talent Management, Reshaping the employee experience to attract and retain talent, April 18, 2022
- Talent Management, How to make hybrid meetings more inclusive, May 05, 2022
- National Law Review, What Boards Need to Know About Harassment Prevention: Understanding and Managing the Risks, May 06, 2022
- Talent Management, Managers and their Unique DEI News, May 26, 2022
- HR.com, How To Find The Right Harassment Prevention Solution? June 01, 2022
- HR.com, The Missing DEI Strategy: Cultivating Inclusive Leadership, June 02, 2022
- HR Daily Advisor, What Does Equity Really Mean To Effective DEI?, July 08, 2022
- HR.com, 3 Must Haves For an Effective DEI Program, July 12, 2022
- Talent Management, Managers can make or break your DEI strategy: Here’s how to engage them in success, July 27, 2022
- VentureBeat, Diversity in Tech: Breaking through the barriers, July 28, 2022
If you’re interested in the articles from Kantola that editors previously published, please check out these two blog posts:
- New Kantola Training Goes Beyond Compliance Basics to Address Vital Workplace Issues, February 24, 2022
- Looking for Resources for a Healthy Workplace?, August 5, 2021
If you’re a journalist writing on this topic and would like to contact the team at Kantola, please let us know. They’d welcome the opportunity to answer questions or put you in touch with their leaders.