Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
On Monday, Feb. 4, 2019, the Washington Department of Transportation (WSDOT) opened the new SR 99 Tunnel, which was designed by our client HNTB Corporation. It was a historic achievement for our city as the tunnel is more than 2 miles and provides drivers with state-of-the-art safety features, making it one of the safest tunnels in the world.
Brian Russell, project lead with HNTB, talked with a number of journalists about some of these features, which include a design built to withstand and remain water tight after a 9.0 earthquake, an escape corridor for motorists in the rare event of an emergency event, and advanced ventilation and fire suppression systems. In addition, there is an ability for tunnel operators to monitor the SR 99 tunnel 24 hours a day, seven days a week.
HNTB was also a sponsor of the Tunnel to Viaduct 8K Run/Walk, which provided thousands of Seattleites with the opportunity to preview the tunnel and say goodbye to the Alaskan Way Viaduct, which was built in the 1950s. Runners and walkers headed south on the tunnel’s upper deck and returned to the Seattle Center on the lower deck of the viaduct before entering the old Battery Street Tunnel and finishing the event.
In conjunction with the opening of the tunnel, Communiqué PR scheduled and facilitated interviews with Brian Russell and many of our local reporters. Below is a summary of the articles that resulted from these interviews.
1. Curbed, A Quick Guide to Seattle’s brand-new SR-99 tunnel, originally published, Jan. 31 but updated on Feb. 19, 2019
2. KOMO-TV News at 6 p.m., Seattle Squeeze: Tunnel Countdown, Feb. 1, 2019
3. KOMO-TV News at 4 p.m., Seattle Squeeze: Tunnel Countdown, Feb. 1, 2019
4. KOMO-TV Online News, How to stay prepared in the case of emergencies in the new SR-99 tunnel, Feb. 1, 2019
5. Seattle Business magazine, Here’s Why Seattle’s New SR 99 Tunnel Has no Downtown Exits, and Other Facts You May Not Know, Feb. 1, 2019
6. KIRO Radio, Feb. 1, 2019 – Jillian Raftery did an in-studio interview and Brian’s comments were shared on numerous broadcasts over the weekend.
7. Q13-TV, Mike McCarty interviewed Brian Russell. Coverage aired on Feb. 1.
8. Q13-TV, Colby Murdock did a live shot with Brian Russell.
9. KING 5-TV Weekend Morning News, Tunnel to Viaduct 8k Run/Walk, Feb. 2, 2019 – Live interview with Joyce Taylor and Steve Bunin
10. The Seattle Times, From fire sprinklers to surveillance cameras, the Highway 99 tunnel is loaded with safety features, Feb. 3, 2019
11. Emergency Management, From fire sprinklers to surveillance cameras, the Highway 99 tunnel is loaded with safety features, Feb. 3, 2019
Congratulations to the entire HNTB team, WSDOT, our local government officials, and local taxpayers for coming together to ensure we have one of the safest tunnels in the world. This infrastructure is making it easier and more efficient to get around our beautiful city.

When surveying Seattle’s tech landscape, the view can be both dizzying with opportunity and daunting with intimidation, as the list of industry titans is extensive and robust.
There are, of course, tech giants such as Microsoft, Amazon and Google. There are also countless ambitious and innovative startups with which to fend, such as Blue Origin, Moz, WhitePages and Zipwhip.
Surrounded by such strong competition, it can be easy for bootstrappers to fall by the wayside and get lost in the mix. Yet one former bootstrapper found a way to not only contend with the industry heavy-hitters but become its own market leader.
BitTitan, which specializes in cloud-migration services for managed service providers (MSPs) and IT professionals, is in its 12th year of operation. What began in CEO Geeman Yip’s basement has now grown into a multimillion-dollar company of roughly 200 employees. Its SaaS solution, MigrationWiz, has helped MSPs and IT pros move mailbox, document and public folders to the cloud for over 13 million end-users in 187 countries around the globe. Its IT services automation and management platform, MSPComplete, allows IT pros to streamline their service-delivery needs through one-click automation.
Few players in the cloud market have managed to offer such effective solutions in both the areas of migration and automation — yet BitTitan has tackled both. Its work led to BitTitan being deemed the Pacific Northwest’s “Next Tech Titan” by GeekWire in 2017 and recognized by the Bellevue Chamber of Commerce as its “Eastside Business of the Year” in 2018. Since October 2018, BitTitan has teamed with Communiqué PR to tell its story, share its expertise and release its latest developments.
In the last six months, BitTitan has strategically shared its market insight by contributing content and thought leadership pieces to trade publications across the tech and IT industry. Working with Communiqué PR from October through December of 2018, BitTitan was either published or received coverage 28 times in 21 different publications. In the first three months of 2019, BitTitan has either contributed content or received coverage 29 times in 27 publications.
Some notable contributions include Mark Kirstein contributing seven articles on cloud-migration predictions and trends to six publications, as well as BitTitan director of IT Brian Wilson contributing his article “Security Measures to Consider When Migrating to the Cloud” to Ping! Zine magazine. You can find links to these and other articles below:
2019 Predictions and Trends
- VM Blog, Surging cloud-to-cloud migrations with greater focus on governance and multi-cloud strategies, Jan. 2, 2019
- Cloud Tweaks, BitTitan Cloud Predictions and IT Migration Trends for 2019, Jan. 7, 2019
- Channel Partners, 5 Trends Channel Players Should Anticipate, Jan. 8, 2019
- Ping! Zine, Five Emerging Trends for MSPs and IT Pros in 2019, Jan. 25, 2019
- MSP Insights, 5 Cloud Trends MSPs Need To Be Considering, Feb. 5, 2019
Exec News and Features
- Channel Partners, BitTitan Hires IBM Veteran as Head of Global Sales, Dec. 12, 2018
- Puget Sound Business Journal, People on the Move: Tony Rummans, Jan. 4, 2019 (print & online)
- Bellevue Reporter, Local business news: Rummans becomes BitTitan VP, Jan. 18, 2019
- Seattle Business magazine, Daring Women Q&A: Pam Cory, Vice President of Global Marketing at BitTitan, Feb. 14, 2019
- Yahoo Finance, BitTitan Expands Presence in Australia to Meet Growing Demand, March 4, 2019
Migration and Security
- TechRadar Pro, Why Some Businesses Are Holding Off Their Cloud Migrations, Dec. 21, 2018
- MSP Insights, Data Migration: What To Know Before You Go, Feb. 14, 2019
- Ping! Zine, Security Measures to Consider When Migrating to the Cloud, Feb. 22, 2019
The results are encouraging, but the work is not done. BitTitan continues to innovate and find new and effective ways to help its customers migrate to the cloud. There is plenty more to come – stay tuned.
At the end of last year, our client Spaceflight, the leading mission management and launch service provider, launched the largest number of satellites ever from a U.S.-based launch vehicle – a historic achievement that was years in the making.
The first-of-its-kind mission, named SSO-A for the orbit it was launching to, was dedicated to smallsats. Onboard were 64 smallsats from 34 organizations with varying missions representing 17 different countries. It included satellites from commercial organizations tasked to take images of the Earth, spacecraft from universities conducting research on orbit, payloads serving as art displays, and even a satellite built by middle-school students designed to test bacteria in the conditions of space. (Spaceflight shared more about their customers here.)
Successfully launching 64 satellites is no easy task. Not only did the team need to meticulously address each satellite’s needs, they also had to orchestrate a complex integration process and develop a deployment sequence that would enable each satellite to deploy on orbit. On Dec. 3, 2018, Spaceflight executed its historic mission successfully.
In order to promote this incredible accomplishment, Communiqué PR and Spaceflight’s marketing team began building momentum around the launch in August 2018, distributing a press release that provided facts and stats about the mission and customers onboard. This helped set the stage and provide the media foundational information about the launch.
As the mission approached, we scheduled and hosted a press tour to meet with prominent reporters who we believed would be interested in learning more about this mission. We viewed the in-person meetings as an opportunity to brief the reporters on how Spaceflight makes space more accessible, as well as explain how what this mission meant to the industry. We stopped in Washington D.C., New York and San Francisco to meet with reporters from The New York Times, CNN, CNBC, Quartz and more. Additionally, we hosted phone calls with many reporters who were unavailable during the times we were in town.
Finally, we distributed a press release following the launch confirming its success and emphasizing Spaceflight’s role in the mission. Not surprisingly, due to the mission’s impact on the industry and its significance, there was substantial coverage about its success. Below, we’ve included a handful of articles that resulted from the mission and its promotion.
Spaceflight SSO-A Coverage
- Tech Crunch, Spaceflight’s 64-satellite rideshare launch takes off tomorrow on a Falcon 9, 11/27/18
- Quartz, The SpaceX rocket contains the hopes and dreams of the space sector, 12/3/18
- CBSNews, SpaceX launches 64 “smallsats” in record flight, 12/3/18
- Forbes, This SpaceX Launch Will Send Over 60 Satellites Into Orbit, 12/3/18
- CNBC, SpaceX breaks records with ‘SmallSat Express’ launch, including flying and landing the same rocket 3 times, 12/3/18
- Reuters, SpaceX launches biggest U.S. ‘rideshare’ mission with 64 satellites, 12/3/18
- The Verge, Watch SpaceX launch its biggest crop of satellites yet with a twice-used rocket, 12/3/18
- Business Insider, Watch live as SpaceX launches a fleet of more than 5 dozen satellites on a twice-used rocket, 12/3/18
- SpaceNews, SpaceX launches all-smallsat Falcon 9 mission, 12/3/18
- Bloomberg, Musk’s SpaceX Launches More Than 60 Small Satellites Into Orbit, 12/3/18
- Geekwire, Third time’s the charm: SpaceX’s Falcon 9 rocket launches a record 64 satellites for Spaceflight, 12/3/18
- Space.com, Watch SpaceX Launch 64 Satellites Into Orbit on a Really Used Rocket Today!, 12/3/18
- Aviation Week, SpaceX Falcon Rocket Delivers 64 Smallsats Into Orbit, 12/3/18
- WIRED, THE SPACEX ‘CLOWN CAR’ LAUNCH ACTUALLY WORKED—HERE’S HOW, 12/7/18
Congratulations to the entire Spaceflight team!

The Communiqué PR staff recently had the opportunity to sit down with Seattle Business Magazine’s new Editor-in-Chief, Rob Smith, to discuss his vision for the magazine. Smith has overseen several prominent business publications in the Pacific Northwest. We look forward to what his dynamic leadership style, and his depth of regional business knowledge, will bring to the magazine.
1) What is your vision for Seattle Business magazine?
While I want to honor the stronghold Seattle Business Magazine has in the community, I am also looking forward to the future. I think there is an opportunity to emphasize the factors that are influencing growth in our region. For example, magazine coverage of Seattle Center Arena’s development, and its influence on lower Queen Anne, can demonstrate the business community’s impact on real estate growth.
2) What do you look for in a story?
I think the most interesting part of business reporting is the “why.” For me, it’s all about the impacts of the “why?”
3) What is your favorite thing about your job?
I have the license to meet and talk to interesting people. I get paid to be nosy. It is that simple.
4) What are your go-to news outlets?
CNN and Quartz. I also love how the Wall Street Journal breaks down a story; there’s a definite philosophy and pattern to the writing and reporting. Forbes is also one of my favorite business publications.
5) Number of unread emails right now?
6,000+
Bonus tip: pithy subject lines that are specific, relevant and regional help break through the noise.
6) Are there any work rituals that are critical to your success?
In my experience, it’s key to establish a balance between daily tasks and long-term goals. One way I do this is by writing down what I must accomplish daily while also keeping a list of bigger-picture goals handy. It keeps me focused on day-to-day activities and provides the structure to carve out time for more complex projects that advance our overarching business strategy.
7) What’s the best advice you’ve ever received?
My father was a banking executive and passed on some sage advice that I try to embody: “Instead of worrying about all the things you could worry about during the week, write down what is bothering you right now and stick it in a drawer. On Friday afternoon take a look, and you’ll see that most of the things you worried about on Monday don’t even matter by the end of the week.”
If you’re willing to use a data-driven PR strategy, the payoff can be immense. After all, the most important currency in today’s world is data. But for most business clients, raw data can be confusing, and almost impossible to understand out of proper context. With the development of modern technology, data is becoming easier to gather; it can be harnessed, represented and analyzed in new and innovative ways.
As a PR firm, much of our business focuses on capturing and dissecting data for our clients – then putting it to good use.
For example, when assessing a client’s strengths and weaknesses, we discover their most popular products versus least popular products – and why. We map out and analyze the company’s web traffic. We seek patterns in their consumers’ purchases.
In today’s digitally oriented world, the interaction between the consumer and the business is changing – yet consumers provide key data that a business can use to improve themselves and learn more about their market.
Simultaneously, data can be used to examine a company’s internal workings. For example, how much time does an employee spend on workstreams? Are employees satisfied, and, on average, how long do employees remain with a company? Do satisfaction results vary depending on departments?
For many companies, raw data is often a massive, confusing batch of information, incorporating dozens of different questions. But we examine patterns in collected data, to better understand the business today, as well as predictive analytics, which offers answers for questions about the business’s future. We can also use data to give the business clear, actionable tasks to take that further their goal.
Interacting with your client on this very detailed level is extraordinarily useful in the realm of PR. If you can examine a business and determine patterns, you likely have a deep understanding of the client’s needs and challenges. Data gives us the information to clearly determine what is and isn’t working for our clients’ businesses. When properly utilized, that data can make business models more relevant to those within the company and their consumers.
Data can be the ingredients for a menu of heat maps, interactives, infographics, and videos—making information easily understandable, and fun to interact with for clients and consumers. Qualitatively, you don’t have to stick to raw numbers—data can be used to track survey responses, interviews and more. You’ll be able to effectively market their company with numbers, charts and anecdotal evidence backing up pitches and press releases—which journalists love when being pitched.
New developments in technology make data collection and presentation extremely versatile, and easily accessible to an analyst on the go. As cloud migrations increase in popularity, data storage is more accessible and cost effective. Storing data in the cloud frees up computer and office-space storage, as well as a less expensive alternative to in-house servers.
At Communique PR, data drives everything we do. Every single one of our actions can be broken down into a piece of data, which means we are a walking wealth of information and the best growth tool a business could have.
By analyzing and incorporating data into public relations practices, you can improve the effectiveness of your clients’ businesses, happiness of their employees and much more – the options only dependent on the data sets you pursue.
We think of data as an extensive resource that develops more opportunities, allowing us to put clients at the forefront of trends—and keep them there.
Any avid Instagram user is likely familiar with hearing, “Swipe up here, don’t forget to enter my code,” as they tap through their Instagram Stories.
In fact, in 2017, Instagram updated its settings to allow all business accounts with 10,000 or more followers to add links to Instagram Stories. By adding the link feature, businesses can now link to its products, company announcements, and really any call to action on the internet. Prior to this update, the feature was only available to verified Instagram accounts. (Here is a great resource for using Instagram Stories for business.)
Instagram and other social media platforms constantly update their settings and improve features to better serve their users. This update is no different and was likely a direct response to increases in number of affiliate marketing and brand partnerships.
A recent Forrester study covered by MediaKix examined affiliate marketing in the U.S., predicting the total affiliate marketing spend will continue to grow at a rate of 10 percent each year until 2020. The report also noted that in 2017, the spend on affiliate programs was around $5 billion, and projects that by 2020, affiliate marketing spending will reach more than $6 billion.
With more than 80 percent of brands utilizing affiliate marketing programs, and no signs of slowing down, it’s important for marketing departments to assess whether affiliate strategies make sense for their company and its objectives.
For background, affiliate marketing, although not a new practice, has seen a second wind through social media and the popularity of blogging. Through these affiliate programs, entrepreneurs can partner with brands and established companies to market their products and obtain a portion of the profits. In 2018, we’ve see brands team with lifestyle, fashion and food bloggers to raise awareness and increase sales of new products.
The blogger then directs the user to the website, often providing a discount or promo code. On the back end, the blogger not only receives a profit for facilitating this sale (when the consumer buys the product), but they also receive a percentage of a purchase if the user decides to purchase something else but still accessed the website from the affiliate’s link.
Influencer marketing, another powerful marketing strategy, can help brands achieve online marketing and sales objectives by connecting prominent industry figures with the brand – as a way to verify products, services commonly through social media, or contributed articles, etc.
Both influencer and affiliate programs can be effective. However, the key difference lies in the profitability for the third-party individuals. For example, affiliate marketing is a business model using a third-party’s marketing as an approach to make revenue, and influencer marketing is a technique utilizing the third-party resource for social media relationship building and content development. (More on differentiating the two strategies can be found here.)
So how can affiliate programs align with PR efforts, which prioritize earned efforts?
Often, PR pros recommend influencer programs because they connect brands with industry leaders that can help build credibility and trust among target audiences. This strategy is typically free of costs, and a great practice for smaller companies or startups.
For larger (B2C and B2B) companies and brands with flexible budgets, affiliate programs are a great way to interact with target audiences who associate with these affiliates (i.e., William Sonoma targeting food bloggers, who are followed by William Sonoma’s target demographic).
Integrating PR with affiliate and blogger outreach increases conversion and brand awareness. Below are a few high-level steps PR teams can take when approaching affiliates:
- Define the target audience of the launch or announcement. As with all properly executed PR campaigns and announcements, it’s important to outline who the company is targeting with a pitch, launch or announcement. Completing this step will help narrow the pool of affiliates to consider.
- Segment affiliate lists and conduct outreach to secure or refine affiliate partners. With the target audience defined, PR and marketing teams can work together to tap existing affiliates, or identify new affiliates who have a strong following consisting of the target demographic.
- Educate affiliates about the brand and objectives for the campaign or product launch. After you secure a group of affiliates who have strong connections in your target audience, share relevant announcement materials and the key messages with the affiliate’s so they have a clear understanding of the objects and what you want them to share with followers.
- Develop content for affiliates to share that promotes the product or solution. For example, affiliate bloggers could share previously developed content or articles showcasing the product, such as, “My 10 favorite apps or kitchen supplies, etc.” The article would include links to download the app or access the website and view/purchase the product.
- Work with the affiliate and brand to track and share results. Following the campaign, PR teams and affiliates can track and showcase coverage with one another. For example, if the affiliate was mentioned in an article, sharing the article on social media or again on the affiliate’s platform will help maximize these efforts, raise awareness of the product, and increase conversions.
Although affiliates help raise awareness of products and increase sales – similar objectives of PR teams – it’s important to facilitate partnerships rather than protect strategies or be afraid of losing value from the other.
Marketing coordinators can eliminate these concerns by training and talking with their affiliate and PR teams to ensure campaigns have an active and effective role for each party.