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Mosaicx Helps Businesses Harness the Power of Conversational AI

AI is reshaping the way businesses engage with customers. Staying at the forefront of evolving customer expectations is critical to keep pace with competition and maintain customer loyalty. Mosaicx is making it their business to help companies do just that.

Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions between customers and employees. As an intelligent virtual agent (IVA) technology, Mosaicx helps businesses harness the power of conversational AI to strengthen customer experiences. 

We’ve worked with Mosaicx for two years to support its media relations and content development, which includes blog posts, graphic design, playbooks and white papers. Recently, we partnered with the team to create a video demo they featured at the company’s Call & Contact Center Expo booth in April. We also helped the company announce its new Mosaicx Agent program and promote its speaking opportunities at this year’s Customer Contact Week (CCW) taking place from June 19 – 22.

The Mosaicx Agent program helps businesses navigate emerging technologies, including AI. Its sales team partners with agents who have identified companies that need support navigating various AI options and present the best industry-specific AI solution for their needs. More information about the program and how to apply can be found here.

We worked with the team to develop and distribute a press release highlighting the news. Below is a snapshot of the coverage around the Mosaicx Agent program.

To help Mosaicx promote its presence at CCW 2023, we developed and distributed a press release announcing its speaking opportunities and new customer programs the team showcased at the CCW event this week.

Leading up to the event, we conducted media outreach and secured two onsite briefings for the team at the conference. Below are two of the articles that were published earlier this week.

It has been exciting to partner with the Mosaicx team to help continue raising awareness about AI solutions, customer programs and other company milestones in the pipeline!